Frequently Asked Questions
Everything you need to know about bringing Freddie into your home.
What is the typical delivery timeframe for furniture?
Most of our standard pieces ship within 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for arrival and assembly.
Do you offer international shipping?
Currently, Freddie ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is final sale.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through your Freddie account dashboard.
Are your materials sustainably sourced?
Yes, Freddie is committed to sustainability. We partner with artisans who use FSC-certified wood, organic textiles, and eco-friendly dyes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger furniture purchases.